If you are using a Cisco CableCARD, the host ID number must be entered into the cable provider’s system. This is not necessarily incorrect, but if they do this, you must provide the new Data number before they try to validate again, or it will fail. If it did change, then this indicates that your provider unpaired or reset the CableCARD. You may want to refresh the page after they perform their actions and make sure that the Data number remains the same. One or more of the other numbers may also be needed, though it will vary by provider. If you are using a Motorola CableCARD, both the Host ID and Data numbers must be entered. Ask the support representatives from your provider to read back the numbers entered in their system, and make sure they match what you see. The most common cause of problems is simply typing in the wrong numbers. If the VCTID is something other than 0 and VCT/VCT Rcvd is also non-zero, then please send us diagnostic information and open a trouble ticket:Ĭard validation is entirely a function of the cable provider sending the correct message to the CableCARD. Either the phone representative needs to escalate the issue to the local operations/warehouse/addressability people, or a tech needs to visit, and make a call to those same people and have them correct the setting. In the case of Comcast, this is not something that can be performed by a phone representative. The provider will typically need to change the hub or headend setting associated with the card in their system. If the VCTID is something other than 0 but VCT/VCT Rcvd is 0, this indicates that the CableCARD has been configured incorrectly by the cable provider and is not receiving a channel lineup as a result. Contact the provider and ask them to perform a “cold init” or “DAC init” on the card. If the VCTID is 0, this indicates that the cable provider has not yet initialized the CableCARD. Look for the VCTID, and VCT or VCT Rcvd entries. If you are using a Motorola CableCARD, go to the web page for your HDHomeRun device (click on one of the tuner numbers on the Tuners tab in HDHomeRun Setup), then click on CableCARD Menu, then Network Setup. First, verify that the second LED from the left on the HDHomeRun is solid green.
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